Terms of Service

01

What Friendly is

Friendly is a platform that lets people create and join real-world experiences — coffee, walks, runs, lunch, and more. We facilitate connections but are not a party to any meeting that takes place. Users are responsible for their own conduct before, during, and after experiences.

02

Eligibility

• —You must be 18 years of age or older to use Friendly.
• —You must provide a valid phone number to create an account.
• —You may not create an account on behalf of another person.
• —One account per person. Duplicate accounts may be removed.

03

Credits

Credits are Friendly's internal platform currency. They have no monetary value outside of the platform.

• —Credits can be purchased via the website or earned through hosting, referrals, and missions.
• —Credits are non-refundable except where required by applicable law.
• —Transferring credits between users is prohibited.
• —We reserve the right to adjust credit balances in cases of fraud, abuse, or technical error.
• —Unused credits do not expire as long as your account remains active.

04

Cancellations & refunds

When a guest cancels a booking, the following credit refund policy applies:

When a host cancels an experience, all confirmed guests receive a 100% credit refund. Guests also receive a 10-credit bonus if the host cancels within 4 hours of the scheduled start. Hosts who cancel may incur a penalty:

05

Memberships

Friendly offers optional paid memberships (Silver, Gold, Platinum for users; Essential, Partner, Enterprise for venues). Memberships are billed monthly and renew automatically.

• —You may cancel your membership at any time. Access continues until the end of the current billing period.
• —Downgrade requests take effect at the next billing cycle.
• —Monthly credits included in your plan are added at the start of each cycle and do not roll over.
• —We reserve the right to change membership pricing with 30 days' notice.

06

Conduct

Friendly is built on trust. You agree not to:

• —Create experiences you have no intention of attending.
• —Harass, threaten, or discriminate against other users.
• —Use the platform for commercial solicitation or spam.
• —Attempt to manipulate credits, trust tiers, or referral systems.
• —Use automated tools or bots to interact with the platform.
• —Share your account or credentials with others.

Violations may result in account suspension or permanent removal, at our discretion.

07

Safety & liability

Friendly connects people but does not supervise, verify, or guarantee any meeting that takes place. By participating in an experience, you acknowledge that:

• —You meet other users at your own risk.
• —Friendly is not liable for any harm, loss, or damage arising from real-world interactions.
• —You are responsible for your own safety and the safety of those around you.
• —You will not hold Friendly responsible for the actions of other users.

08

Intellectual property

The Friendly name, logo, and app design are owned by us. You may not reproduce or use them without written permission. Content you submit (your name, bio, experience descriptions) remains yours — you grant us a limited license to display it within the platform.

09

Account termination

You can delete your account at any time from the profile screen. We may suspend or terminate accounts that violate these terms. Upon termination:

• —Any unused credits are forfeited (unless required otherwise by law).
• —Active bookings will be cancelled and guests refunded.
• —Your personal data will be deleted within 30 days per our Privacy Policy.

10

Governing law

These terms are governed by the laws of the United Arab Emirates. Any disputes will be resolved in the courts of Dubai, UAE. Friendly is operated by XDLabs Future FZCO, a free zone company registered in Dubai, UAE (IFZA).

11

Changes to these terms

We may update these terms as the platform evolves. Material changes will be communicated via in-app notification. Continued use of Friendly after changes take effect constitutes acceptance of the new terms.